• Internship
  • Malaysia
  • MYR 850+150 (Basic Salary+Laptop Allowance) MYR / Month

Titanicom Tech (Malaysia)

Global IP/IT Service Platform Serving Telecom Operators in 100 Countries with Passion and Excellence.

Job Description:

1. Standby on-call and provide first-level contact and incident resolution for customers
and escalate major incidents as appropriate;
2. Preparing SOP (standard operating procedure) of onsite support case and seeking
internal approval;
3. Urgent onsite support when it is required within 4 hours for the highest SLA response;
4. Troubleshooting, diagnosing, and resolving server hardware problems;
5. Job scope involving replacing faulty parts after troubleshooting;
6. Communicating with customers or company partners for task arrangement;
7. Case report upon closure of tickets along with the weekly report, monthly report,
quarterly report, or yearly report;
8. Perform duties outside their normal responsibilities as needed and when requested.

 

Qualifications:

1. A diploma in Computer Engineering is preferred, or currently pursuing a Bachelor’s
Degree in Computer Science/Information Technology or equivalent;
2. Good command of both English and Chinese;
3. Willing to learn IT equipment and able to understand the basic hardware name and parts
number;
4. Willing to work in the data center environment (noisy and a little bit cold);
5. Possess a high sense of responsibility and finish the job on time.

Perks & Benefit:

1.Laptop allowance

2.Team building and pantry

3.Flexible working arrangements (flexi-time from 8am-10am for clock in, work from home)

4.Casual dress code

 

Others required details/ information

●Have your own transport (depending on positions)

●Able to travel on demand

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