Titanicom Tech (Malaysia)
Global IP/IT Service Platform Serving Telecom Operators in 100 Countries with Passion and Excellence.
Job Description:
1. Standby on-call and provide first-level contact and incident resolution for customers
and escalate major incidents as appropriate;
2. Preparing SOP (standard operating procedure) of onsite support case and seeking
internal approval;
3. Urgent onsite support when it is required within 4 hours for the highest SLA response;
4. Troubleshooting, diagnosing, and resolving server hardware problems;
5. Job scope involving replacing faulty parts after troubleshooting;
6. Communicating with customers or company partners for task arrangement;
7. Case report upon closure of tickets along with the weekly report, monthly report,
quarterly report, or yearly report;
8. Perform duties outside their normal responsibilities as needed and when requested.
Qualifications:
1. A diploma in Computer Engineering is preferred, or currently pursuing a Bachelor’s
Degree in Computer Science/Information Technology or equivalent;
2. Good command of both English and Chinese;
3. Willing to learn IT equipment and able to understand the basic hardware name and parts
number;
4. Willing to work in the data center environment (noisy and a little bit cold);
5. Possess a high sense of responsibility and finish the job on time.
Perks & Benefit:
1.Laptop allowance
2.Team building and pantry
3.Flexible working arrangements (flexi-time from 8am-10am for clock in, work from home)
4.Casual dress code
Others required details/ information
●Have your own transport (depending on positions)
●Able to travel on demand