AICHA FOOD MY SDN BHD
Full-Time Position: Customer Support Executive (Franchise)
Company: AICHA FOOD MY SDN BHD
Location: Puchong, Selangor, Malaysia
Position Type: Full-Time
Openings: 2
Salary Range: RM2500 – RM4000/month
Eligibility: Malaysians
Relevant Majors: Business, Communications, Marketing, or related fields
Experience Required: 1–2 years or fresh graduates
Job Description
AICHA FOOD MY is hiring Customer Support Executives to provide frontline assistance to our franchise partners. You will handle inquiries, resolve issues, and coordinate internal support for franchise operations. This role is ideal for individuals who are customer-focused and enjoy working in a fast-paced, service-oriented environment.
Key Responsibilities
Respond to franchisee inquiries through email, phone, and chat in a timely and professional manner.
Maintain franchise records, assist with onboarding, and ensure compliance with brand guidelines.
Liaise with internal departments to resolve operational issues and improve franchise satisfaction.
Requirements
Diploma or degree in Business, Communications, Marketing, or a related field.
Strong communication skills, problem-solving abilities, and a customer-first mindset.
Experience in franchise operations or customer service is an advantage but not mandatory.
